Returns

RETURNS AND CANCELATION POLICY

For all orders placed via the official website: www.cloudninehair.co.za, the below returns policy is applicable:

At Cloud Nine we want you to be delighted each and every time you shop with us. Occasionally however you may want to return items to us, so below is a brief outline of our returns policy.

Our 7-day ‘no quibbles’ guarantee

Our ‘no quibbles’ guarantee means that if for any reason you are unhappy with your purchase you can return it to us, in its original condition (un-used and un-opened), within 7 days from delivery and we will issue a refund for the price you paid for the item. No cancelation costs will apply.

However, please note, all courier costs related to a return will be for your own account.

Should you wish to cancel your purchase prior to the despatch of the item, please contact us on the following number 0860 104 109 or email c9care@modernhairbeauty.com and we will issue a full refund for the price you paid for the item. No cancellation costs will apply.

RETURNING AN ITEM

Please follow the below steps to allow us to process your refund efficiently.

1. Ensure that the product is in the original packaging with all warranty cards, manuals and accessories in a suitable protective packaging for transport purposes.

2. Then send the package at your own cost, with its completed returns form, to the address below. For your protection we advise you use a registered delivery service, insured to the value of your parcel.

Cloud Nine South Africa, 65 Bofors Circle, Epping 2, Cape Town, 7460

3. We will inform you via email when we have processed your refund.

This returns policy does not affect your statutory rights.

For faulty products click here.

GOT A QUESTION? JUST GET IN TOUCH

We are here to help you! Just pick up the phone to talk to a qualified member of our team

Call Us On...

South Africa 0860 104 109

Email Address info@cloudninehair.co.za

Postal Address Modern Hair & Beauty 65 Bofors Circle, Epping 2, 7460

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