Product Warranty


Every Cloud Nine product is created to the highest standards and thoroughly checked before it leaves us. But if for any reason you need to return a Cloud Nine product we’ll ensure the whole process is as simple and speedy as possible.

We offer a 12-month replacement or repair guarantee on all electrical items, and 6 months for The O rollers subject to the fault being a manufacturer error. We undertake to provide you with a replacement product subject to the terms of this guarantee and in accordance with the consumer protection act.

In order to qualify for an additional 12 month manufactures repairs guarantee in addition to the original 12 months replacement guarantee, you must activate it by registering your product online within 14 days from date of purchase here.

Should your styler not be covered by the warranty, either by falling outside of the period or as a result of a fault not due to a manufacturing defect, you will be given the option to trade in your styler for a new one for which we will cover the courier costs back to you. Should you opt for the repair, courier and repair costs will be applicable.

The timeline in this case is 10 to 15 working days, with an additional 3-5 working days in outlying areas, provided the decision to repair or trade in does not cause any further delays.


We are here to help you! Just pick up the phone to talk to a qualified member of our team

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South Africa 0860 104 109

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Postal Address Modern Hair & Beauty 65 Bofors Circle, Epping 2, 7460

“Service rating : Fast as always
Product : Next day delivery and great product all round. Charge last a lot longer than I expected really happy and used klarna so didn't break the bank!”


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