Frequently Asked Questions

Cloud Nine

Is my Cloud Nine product still under warranty?

We offer a 12 months warranty on all electrical products, 6 months for The O rollers, case and clips, we undertake to provide you with a repair, replacement or refurbished product at our sole discretion and subject to the terms of this guarantee.

In order to qualify for your 12 month manufactures warranty you must activate it by registering your product here online within 14 days from date of purchase. This does not affect your consumer rights.

How can I find out if my Cloud Nine product is genuine?

Although many irons on the market use a hologram to prove their authenticity, these can be easily copied. Therefore, Cloud Nine irons have each been given their own unique identity code thanks to a state-of-the-art RFID chip. This chip is designed to protect you and your product from fraud or mis-selling. To confirm authentication, please contact us on 055 5270176

Need more help or advice?

If you haven’t found an answer to your question, get in touch via our Contact Us form and we’ll respond as soon as possible.

Where can I find my nearest Cloud Nine stockist?

Simply visit our store locator and enter your postcode to locate your nearest stockist.

Straighteners FAQs

How do I know when my irons are ready to use?

Once the irons have been switched on the green light will start flashing and will illuminate on 150° when they are ready to use. To select a higher temperature, simply press the button with the arrow facing upwards.

What happens if I forget to turn my irons off?

All Cloud Nine irons have an important safety feature - the hibernation mode. This intelligent sleep technology automatically kicks in when the irons have been switched on but not used for thirty minutes. When in this mode they’ll cool down completely, and only reheat once you’ve switched them off and on again and selected the temperature you want.

Do the irons have dual voltage?

Both the standard and wide irons are supplied with a standard two-pin Euro plug but have been fitted with a UK 3-amp adaptor. Should you wish to use your iron in a country that uses the two-pin Euro plug, simply remove the screw that is positioned between the three pins and slide the adaptor away from the two-pin plug. On returning to the UK all you need to do is reverse this sequence. The micro iron does NOT have this feature.

There is a fault with my Irons / The O and I need to return it, what do I do?

See our Returns section for details of how to simply, safely and securely return your Cloud Nine product.

Recycling FAQs

WHAT IS THE IRON RECYCLING SERVICE?

We’re proud to pioneer the industry’s first Iron Recycling Service. This service gives you the opportunity to recycle your old Straightening Irons with us - regardless of their brand or place of purchase. Find out more on recycling your Straightening Iron.

WHAT STRAIGHTENING IRON BRANDS CAN I RECYCLE?

We’ll recycle all Straightening Irons from any brand, regardless of where they were purchased. It’s our goal to save 1.5m Irons from going to landfill in the next 3 years, so send your old Straightening Irons to hair heaven.

WHO CAN USE THIS SERVICE?

Our Iron Recycling Service is available to all South African residents aged 18 and over. We do not offer this service to any firm, company or partnership. Please visit our Terms and Conditions for more information.

CAN I FOLLOW THE STATUS OF MY IRON RECYCLING SERVICE RETURN?

Should you opt to courier your straightening iron to us, you can track your parcel until it reaches the drop off point. Once your straightening iron has arrived at our premises or the Recycling Centre, due to the quantity and volume of irons received, we are unable to provide you with the recycling status on your individual item.

HOW ARE MY STRAIGHTENING IRONS RECYCLED?

Once your Straightening Irons have been received at the Recycling Centre, they will either be ethically recycled, or their parts will be re-used/re-purposed. If your old Iron has reached End of Life (EOL), our waste management partners will collect and recycle this product to save it from going to landfill.

DO I HAVE TO PAY TO RECYCLE MY OLD STRAIGHTENING IRONS?

No! Our Iron Recycling Service is completely FREE of charge. The only cost to you would be a courier fee to the drop off point, should you be unable to deliver it yourself. After that, we’ll take care of the rest.

WHAT PRODUCTS CAN I RECYCLE WITH YOU?

Currently, the Iron Recycling Service is designed for Straightening Irons only. It’s extremely important to us to ensure all Styling Tools can be recycled as part of our Recycling Service, and we’re working hard to offer this Service to all Styling Tools as soon as possible, so watch this space!

HOW DO I RECYCLE MY STRAIGHTENING IRONS?

It couldn’t be easier! Visit our Recycling Page to find the drop off point and delivery address in your region. Then simply package up your Straightening Irons and send them via courier OR drop them off at the drop off point yourself. We’ll take care of the rest.

WHAT IS THE DIFFERENCE BETWEEN THE WAVING WAND AND THE WAND?

The main difference between The Wand and The Waving Wand is the barrel, which can help you achieve different results. While The Wand aims to create bouncy curls, from natural looking to cork-screw ones, The Waving Wand features a uniform wide barrel which will allow you to create softer waves. The process of curling your hair with the Waving Wand is exactly the same as the Wand’s curling process, using the heatproof glove.

It’s also worth knowing that The Waving Wand is not recommended for short or collar-length hair due to its uniform wide barrel. Best results are achieved when styling long hair, especially using the Cloud Nine Amplify Spray.

Is the barrel width the same on each wand?

The Wand has a 12cm base and the Micro Wand has a 8cm base.

WHAT IS THE BARREL MEASUREMENT OF THE WAVING WAND?

Length: 289 mm (28.9 cm)

Width: 48 mm (4.8 cm)

Height: 51.5 mm (5.15 cm)

Barrel Length: 140 mm (14 cm)

Barrel OD: 38 mm (3.8 cm)

GOT A QUESTION? JUST GET IN TOUCH

We are here to help you! Just pick up the phone to talk to a qualified member of our team

Call Us On...

South Africa 0860 104 109

Email Address info@cloudninehair.co.za

Postal Address Modern Hair & Beauty 65 Bofors Circle, Epping 2, 7460

“This is the second time I have purchased from Cloud Nine and was delighted at how quickly my new product was delivered to me.”

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