Frequently Asked Questions

We offer a 12 months warranty on all electrical products, 6 months for The O rollers, case and clips, we undertake to provide you with a repair, replacement or refurbished product at our sole discretion and subject to the terms of this guarantee.

In order to qualify for your 12 month manufactures warranty you must activate it by registering your product here online within 14 days from date of purchase. This does not affect your consumer rights.

If you haven’t found an answer to your question, get in touch via our Contact Us form and we’ll respond as soon as possible.

Once the irons have been switched on the green light will start flashing and will illuminate on 150° when they are ready to use. To select a higher temperature, simply press the button with the arrow facing upwards.

All Cloud Nine irons have an important safety feature - the hibernation mode. This intelligent sleep technology automatically kicks in when the irons have been switched on but not used for thirty minutes. When in this mode they’ll cool down completely, and only reheat once you’ve switched them off and on again and selected the temperature you want.

See our Returns section for details of how to simply, safely and securely return your Cloud Nine product.

Length: 289 mm (28.9 cm)

Width: 48 mm (4.8 cm)

Height: 51.5 mm (5.15 cm)

Barrel Length: 140 mm (14 cm)

Barrel OD: 38 mm (3.8 cm)