Frequently Asked Questions

Cloud Nine

Is my Cloud Nine product still under warranty?

We offer a 12 months warranty on all electrical products, 6 months for The O rollers, case and clips, we undertake to provide you with a repair, replacement or refurbished product at our sole discretion and subject to the terms of this guarantee.

In order to qualify for your 12 month manufactures warranty you must activate it by registering your product here online within 14 days from date of purchase. This does not affect your consumer rights.

Need more help or advice?

If you haven’t found an answer to your question, get in touch via our Contact Us form and we’ll respond as soon as possible.

Straighteners FAQs

How do I know when my irons are ready to use?

Once the irons have been switched on the green light will start flashing and will illuminate on 150° when they are ready to use. To select a higher temperature, simply press the button with the arrow facing upwards.

What happens if I forget to turn my irons off?

All Cloud Nine irons have an important safety feature - the hibernation mode. This intelligent sleep technology automatically kicks in when the irons have been switched on but not used for thirty minutes. When in this mode they’ll cool down completely, and only reheat once you’ve switched them off and on again and selected the temperature you want.

There is a fault with my Irons / The O and I need to return it, what do I do?

See our Returns section for details of how to simply, safely and securely return your Cloud Nine product.

Curlers FAQs

WHAT IS THE BARREL MEASUREMENT OF THE WAVING WAND?

Length: 289 mm (28.9 cm)

Width: 48 mm (4.8 cm)

Height: 51.5 mm (5.15 cm)

Barrel Length: 140 mm (14 cm)

Barrel OD: 38 mm (3.8 cm)

GOT A QUESTION? JUST GET IN TOUCH

We are here to help you! Just pick up the phone to talk to a qualified member of our team

Call Us On...

South Africa 0860 104 109

International +39 055 5270176

Email Address info@cloudninehair.co.za

Postal Address Modern Hair & Beauty 65 Bofors Circle, Epping 2, 7460

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