Delivery

Delivery Information

Free delivery is available on all orders over R1000.

Your order should be delivered to you personally. If you are not at the stated delivery address when the order is delivered, the order will be returned to the local delivery hub.

If you have any questions about your order, please contact us and one of our Customer Care Team will be in touch to help you as soon as possible.

Contact details “”+27 860 104 109”and c9care@modernhairbeauty.com

SECURE PAYMENTS

cloudninehair.co.za puts the safety and security of our customers first. As a result, we have a number of online security measures in place to ensure that our transaction process is extremely safe and that our customers’ information is secure.

When buying or selling online, caution must always be exercised. The majority of online transactions are completed without incident, so simply follow the guidelines below to help ensure that your online shopping experience is as safe and secure as possible:

• If you’re using a public computer or terminal, always log out when you complete an online session.

• cloudninehair.co.za will never email or call you to ask you to disclose or verify your credit card or bank account details.

• If you are contacted by, or receive an unsolicited e-mail from an unknown person or company, and are asked to confirm or provide your password, personal or banking information, please do not respond and report the incident to cloudninehair.co.za for investigation immediately.

• If you receive what you suspect is a ‘spoof’ cloudninehair.co.za e-mail, please report the incident to us.

How do I pay for my order?

We except both Visa and MasterCard Payments via our online Payment Gateway PayFast. We also except EFT (Electronic Funds Transfer).

How do I know if it is safe to send payment to the bank details provided?

Modern Hair and Beauty (trading as Cloud Nine South Africa) are a registered company. Please see the company registration and VAT number in the footer of this website.

How will I know that my order has been successfully received?

You will receive a confirmation email from us detailing the specifics of your order. This will be sent to the email address given when you placed your order online. If you are unsure of whether we have received your order please contact us on: +27 860 104 109.

GOT A QUESTION? JUST GET IN TOUCH

We are here to help you! Just pick up the phone to talk to a qualified member of our team

Call Us On...

South Africa 0860 104 109

Email Address info@cloudninehair.co.za

Postal Address Modern Hair & Beauty 65 Bofors Circle, Epping 2, 7460

“Service rating : Fantastic service. Great to get student discount so we got a mini straightener too! Arrived the next day. Brilliant!
Product : Super smooth. Great for short hair and travelling”

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